Wednesday, July 22, 2020

Here’s our latest “sticky situation”…How do I help my female client?

In our recent issue “Breaking the Glass Ceiling. Coaching Women in leadership”,  the “Sticky Situation – How do I help my female client?” was written by Victoria Trabosh, CDC, CEC; Suzi Pomerantz, MT, MCC; and Craig Carr, BCC, PCC, CPCC.10 Ways Women Might Be Sabotaging Themselves as Leaders

Here’s what our experts had to say in the article called…

Sticky Situation…How do I help my female client?

The Situation:  In a workshop on gender diversity in the workplace, my client (the only female on the executive team) shared that sometimes women’s voices are not heard in decision-making. She said other women often report to her that stating their idea gets no response, then moments later, when a man says the same thing everyone thinks it’s a great idea. The CEO responded, ‘That would never happen in our company.’ What coaching would best support her?

Here’s what one of our experts, Victoria Trabosh had to say…

Your client, as the sole female leader on an executive team addressing an inequality (in this case, gender), invokes past injustice. In an article titled “History Backfires: Reminders of past injustices against women undermine support for workplace policies promoting women,” the authors Ivona Hideg and Anne E. Wilson address this issue. (Source: Journal of Organization Behavior and Human Decision Processes, Vol 157, January 2020, pages 176-189.) In the article, they posit that reminding people about past injustice against a disadvantaged group (e.g., women) can invoke social identity threat among advantaged group members (e.g., men) and undermine support for employment equity policies by fostering the belief that inequality no longer exists. The CEO’s comments reflect this idea and the research in the article confirm his response is typical given the situation as described by your client. (I recommend reading the entire article for more details). 

First, work with your client to help her understand that she and the CEO are facing an issue that is prevalent in workplaces worldwide.

Second, a possible solution mentioned in the research reframes an approach that your client might find helpful. While acknowledging the past inequity is essential, also presenting to the CEO the value women bring to the company will help to mitigate any defensive behavior the CEO may exhibit. 

Your client should base her comments on facts. She should get data showing how women add to an overall organization’s strength. And without women in leadership, this company may not be competitive in attracting great female leaders to grow the bottom-line, profits. In recognizing the progress to be made, the CEO may shift his focus from self-protection to open acknowledgment of the problem. Together, they can work to create a collaborative process that isn’t accusatory but focused on the growth of the individuals and the company. 

And finally, please remind her that this process will take time, and to be patient. Climbing is slow; falling is fast. Do not move so quickly to resolve the issue that further negative unintended consequences are created.

Please work with your client to thoroughly acknowledge any unproductive personal emotions she has grappled with and address them to her satisfaction. Then design an approach using data as to the value women bring to leadership to the organization.

Coach her to develop alternative strategies while remaining committed to creating equity in the workplace.

This plan can support her growth and all the women who will follow behind her.

Another one of our experts, Suzi Pomerantz had this to say…

Ironic, isn’t it, that in a gender diversity workshop when the only woman on the senior leadership team expresses that women are not heard, she is actually not heard. Unfortunately, this is not uncommon. According to the most recent data from Catalyst (1/1/2020), women comprise only 5.6 percent of the CEOs of Fortune 500 companies and 26.5 percent of executive leaders. Since men and women communicate differently, and most organizational leadership has historically been male, women’s communication styles are not often recognized.

As the only female on the executive team, she’s in a unique position to influence her C-suite colleagues and increase their awareness about the experience of women in their workplace culture.

To do so, she has to be heard. She has to be respected. She has to be able to connect her message to something that matters to the CEO, whether that’s increased profitability or reduced attrition, or retention of talent, or whatever he considers strategically important.

To read the full article, click here

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