We are excited to share with you the next interview in our “Beyond the Page” series featuring Jennifer Britton.
Trust isn’t a buzzword for coaches and leaders; it’s the operating system that makes real change possible. Gary sits down with team and group coaching pioneer Jennifer Britton to unpack how “micro moments” in conversation compound into “macro shifts” in behavior, culture, and performance—especially as AI speeds up the flow of information and tempts us to skip the pause that creates meaning.
We dig into the tension between AI speed and human depth, exploring what happens when teams invite AI agents into meetings and how coaches can safeguard trust while leveraging new tools. Jennifer shares the pause-focus-create-activate arc to turn insights into action, and she offers a window into her Conversation Sparker toolkit—cards, images, and tactile prompts that spark reflective dialogue and make learning stick. The result is a clear playbook for building psychological safety, elevating presence, and designing conversations that move beyond data dumps to true transformation.
Along the way, we highlight the relational skills rising in value: presence, perspective shifting, influence, creativity, and relational intelligence. Jennifer explains why group and team coaching are uniquely powerful now: meaning emerges when peers hear each other’s perspectives and test ideas in a safe container. We also preview her upcoming works—Coaching Plus Change and Flow Flex Scale—aimed at helping leaders and solopreneurs grow with clarity, capacity, and consistency in a rapidly changing world.
In this episode, I talk with Jennifer about her article published in our September 2025 issue.
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